Technical Writer/Strategist, AppleCare Digital
Apple
Austin, Texas
technical
writer
strategist
digital
content
writing
data
writer
technical
strategist
digital
hats
editor
March 14, 2023
Apple
Austin, Texas
Summary We re looking for a seasoned writer and content strategist to craft simple, user-focused content for AppleCare Digital Support. Your work will help customers and advisors find the answers they need, when and where they need them! You ll be challenged to wear several hats: Writer, editor, planner, creative thinker, user advocate, and data analyst! We need someone who approaches problems with creativity, curiosity, and an analytical perspective. Someone who can build consensus, learn quickly, explore both simple and technical topics, meet tight deadlines, think globally, and collaborate cross-functionally all while keeping a cool head and positive attitude. You ll dive into the details, yet write with total economy and always have the bigger picture in mind. You re confident in your work, yet you listen to others, always keeping our customers as your top priority. Key Qualifications
- Excellent communication, collaboration, and organizational skills
- Experience writing sleek, user-focused content (technical writing is a plus)
- Experience creating content plans and using data to make decisions
- Ability to juggle multiple tasks for several projects at the same time, often on short timelines
- Understanding of basic usability principles
- Experience writing content for desktop, mobile, and other apps and channels (experience with single-source content/CMS is a plus)
- Ability to synthesize content requests and data from multiple sources into cohesive content plans
- Experience with style guides (experience writing globally and accessibly is a plus)
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