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Operations Risk Partner

Southwest Airlines Dallas, Texas
operations management risk management operations airlines safety regulatory people compliance corporate analysis data travel
March 25, 2023
Southwest Airlines
Dallas, Texas


Regulatory Programs & Compliance

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. This Operations Risk Partner invests in the future of Southwest's People in their development, implementation, and coordination of the Operations Risk Management process, with a particular focus on our Safety & Security, Ground Operations, and Cargo Departments. This role works collaboratively with Teams and Leaders throughout these Departments to oversee the Risk Management process and FAA Safety Management System regulatory requirements. The Operations Risk Partner is excited to connect with and support our People, be a champion for continuous improvement, and drive the future of Southwest Airlines.

Additional details:

  • The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
  • U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.
  • For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.


  • Communicate all aspects of Operations Risk Management both verbally and in writing to all levels of Leadership and Employees
  • Perform cross-functional operational risk assessments and help ensure mitigations are implemented as required
  • Design, plan, and coordinate with all SWA Departments the details of risk management in compliance with regulatory requirements and industry guidelines
  • Develop and manage risk management processes and associated reporting systems and databases applicable to SWA Operations Risk Management
  • Manage relationships with Safety, Standards, and Compliance representatives from all Operational Departments, regulatory authorities, and governing bodies (e.g., FAA, ICAO, DOD) regarding the development and management of SWA SMS Risk Management
  • Manage the research, analysis, and development of hazard identification/risk management processes to enhance SWA Safety
  • Oversee quality of SWA risk management process and outputs produced by Operations
  • Produce SRM documentation and publications, including developing and facilitating SRM-related training
  • May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

  • Knowledge of 14 CFR Part 5 Safety Management Systems
  • Skilled in working with MS Office 365 (e.g. Teams, Word, Excel, Outlook and PowerPoint)
  • Skilled in organizational techniques with strong attention to detail
  • Ability to work with others as part of a Team and communicate effectively face to face, in writing, and on the phone
  • Ability to handle sensitive information with the highest degree of confidentiality as well as meet expectations of confidential, proprietary, and sensitive Company information
  • Ability to handle multiple situations simultaneously
  • Ability to think strategically and understand the relationship between current actions and future consequences
  • Ability to handle complex issues and work at a fast pace
  • Ability to take initiative and work independently


  • Required: High School Diploma or GED


  • Required: Advanced level experience, seasoned and specialized knowledge in:
  • Aviation
  • Aviation risk management
  • Safety or regulatory programs
  • Data analysis procedures, techniques, data mining, and relational databases
  • Managing data collection and analysis programs
  • Preferred: Experience in public speaking, being a self-starter, and managing multiple schedules and tasks at once.
  • Preferred: Familiarity with Quickbase, Southwest Integrated Flight Tracking System (SWIFT), and Tableau.


  • Required: Current passport

Physical Abilities

  • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
  • Ability to communicate and interact with others in the English language to meet the demands of the job
  • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

  • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
  • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
  • Must be at least 18 years of age
  • Must be able to comply with Company attendance standards as described in established guidelines
  • Must be able to work some extended hours and business travel as needed

Benefits you'll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too.
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.**
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
  • Explore more Benefits you'll love: swa.is/benefits

**401(k) match contributions are subject to the plan's vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to plan's vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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