Airport Operations Manager

Kia ora!

To operate a world-class airline, you need world-class people. Air New Zealand is committed to being globally competitive in the aviation industry and exceeding customer expectations. Our operational and front-line customer leadership roles are critical to the success of the Air New Zealand business.

We are currently looking for Airport Operations Manager for our Houston port.

Working closely with our third-party contractors and the wider Air New Zealand operational teams your role is to manage daily operational issues and mitigate against any impacts from a customer, operational or business perspective. With a passion and disciplined approach for continuous improvement, you will be driven and focused to identify and implement customer experience improvements, operational efficiencies, champion customer and operational excellence to ultimately meet and exceed performance standards and business targets.

As an experienced leader, you will have an interest in managing operations within complex and challenging environments. Airline, airport, strong customer service and/or hospitality experience would be of great interest, but more importantly we would like to understand your scope of experience in customer centric environments where you have built and developed strong, engaged and high performing teams

In previous roles you will have demonstrated your expertise in driving change through a strong collaborative approach, process development, standards implementation, coaching and mentoring with an orientation towards achieving performance targets. Experienced at working with strict regulatory and compliance requirements, you will be skilled at the analysis of data to identify trending issues and provide solutions that meet our complex business requirements.

These are great opportunities to further develop and consolidate your leadership, and customer service experience in a fast paced and dynamic operational environment.

To apply for this role, you must be able to work legally in the USA.

Please apply online with your CV and cover letter.

Wh ia te pae tawhiti kia tata. Ko te pae tata whakamaua, kia tina. "Seek to bring distant horizons closer. Once near, seize them and make them your reality."