Senior Hospitality Specialist

Southwest Airlines Dallas, Texas
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March 25, 2023
Southwest Airlines
Dallas, Texas
Department: Hospitality Operations Support

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what s important in their lives through friendly, reliable, and low-cost air travel. The Senior Hospitality Specialist invests in the future of Southwest s Peop le by educat ing frontline Employees on the importance of Hospitality and the role it plays in winning Customers . This role will primarily support Operational and Commercial workgroups a nd offer them tools and resources to create positive Hospitality moments across their Team s . The y also assist with various projects such as coordinating Hospitality Summits, creating presentatio ns, and supporting the President s Council meetings. The Senior Hospitality Specialist will being their strong interpersonal and communication skills to this growing Team that ensures Employees and Customers feel welcomed, cared for, and appreciated.

Additional details:

The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.

U.S. citizenship or current authorization to work in the U.S. is required , and no current or future work authorization sponsorship available.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company .

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.


Partner with and assist the Manager in organizing events, meetings, and initiatives designed to promote and improve Hospitality across multiple departments

Assist with development of Hospitality strategy based on needs and requirements of partners

Communicate Hospitality messages through multiple forums and channels (email, presentations, slides, etc.) to audiences inclusive of Frontline Employees and Executives

Identify and implement opportunities to disseminate Hospitality across the Company, leveraging partnerships and Leadership support

Interact with and inform Leaders on the status of initiatives

Oversee the development and implementation of initiatives that impact the Hospitality delivered to both Employees and Customers

May perform other job duties as directed by Employee's Leaders

Knowledge, Skills, and Abilities

Preferred : Experience with public speaking

Knowledge of the principles and processes for providing Customer Service

Communicating effectively by listening intently, questioning appropriately, and articulating clearly in both written and verbal formats in a manner that is tailored to audience level knowledge

Looking actively for ways to help people

The ability to listen, understand and communicate ideas presented in writing and/or in speaking with others

The ability to produce unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem

The ability to produce several ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity)


Required: High School Diploma or GED


Intermediate-level experience, fully functioning broad knowledge in:

Customer Service




Physical Abilities

Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time

Ability to communicate and interact with others in the English language to meet the demands of the job

Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines

Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986

Must be at least 18 years of age

Must be able to comply with Company attendance standards as described in established guidelines

Must be able to comply with Company standards in terms of workplace location policy for noncontract, HDQ Employees

Must be able to travel occasionally with overnight stays required

Must be able to occasionally be in attendance for before/after-hours work for Company or Department events

Benefits you ll love:

Fly for free, as a privilege, on any open seat on all Southwest flights your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *

Explore more Benefits you ll love:

  • 401(k) match contributions are subject to the plan s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.

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