Account Manager, Strategic

T-Mobile Frisco, TX
account manager manager mobile sales accounts accommodation drive tools growth account manager manager selling possibilities
March 25, 2023
Frisco, TX

Be unstoppable with us!

T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entire industry! We reinvented customer service, brought real 5G to the nation, and now we're shaping the future of technology in wireless and beyond. Our work is as exciting as it is rewarding, so consider the career opportunity below as your invitation to grow with us, make big things happen with us, above all, #BEYOU with us. Together, we won't stop!

The Strategic Account Manager puts unconventional thinking to work to generate new sales and opportunities, while expanding and nurturing established relationships with leaders of the most impactful brands in the world. They are laser focused on leveraging T-Mobile's advanced network, innovative solutions, and product portfolio to build our customers' dreams of today into tangible business outcomes of tomorrow.

The Strategic Account Manager leverages their extensive knowledge of the industry and consultative selling skills to close complex deals, providing value through accelerated innovation and assisting customers in realizing new possibilities. They are an uncompromising world-class sales and service professional - excited to bring T-Mobile's products and services into unchartered territory, building and maintaining positive relationships with industry leaders, key decision makers and influencers, and technical experts within designated accounts.

They manage the development and application of dynamic customer plans based on proven methodologies to achieve a sustainable, long-term business portfolio and provide excellent customer sales experience. They utilize their solution selling aptitude to drive and create business plans that will expand with our core products and solutions. They help our customers expand the value realized from our solutions and demonstrate an understanding of how getting the details right today opens more opportunities in the future.

Job Responsibilities:

  • Creates and qualifies new opportunities by identifying technology gaps within the account

  • Nurtures current opportunities and ensures retention

  • Possesses a deep understanding of the account, works with analytics and all sales tools to discover new opportunities in technology and finds key decision makers or influencers inside the account

  • Works hand-in-hand with account executives to create account sales plan, conduct Executive Briefing Center sessions, and key meetings

  • Manages the development and application of a dynamic customer plan based on proven methodologies to manage a sustainable, long-term business portfolio

  • Demonstrates a strong understanding of the customer's business model to articulate growth opportunities, leveraging industry expertise to shape ecosystem

  • Serves as the primary point of contact and liaison with customers and T-Mobile partners and departments

  • Proactively elevates relationships and T-Mobile sales strategies through multiple levels of the customer's organization to secure buy-in and execution. Expands strategic customer relationships to drive larger impact for the customer and expand into other areas of the organization.

  • Develops a strong, comprehensive understanding of customer's business needs, priorities, strategies, and industry insights

  • Anticipates customer's needs to deliver new insights on their business strategy and educate customers on ways to address them jointly

  • Leverages close relationships with leaders (e.g., senior leaders, VP's and Directors) of the assigned account(s) and the broader ecosystem to shape long-term strategic direction and influence business metrics

  • Develops and implements strategies to expand the market position for assigned accounts. Successfully positions new solutions and concepts for expanding business in evolving customer environments with funnel forecast and revenue growth accuracy.

  • Education:

  • High School Diploma/GED (Required)

  • Bachelor's Degree (Preferred)

  • Work Experience:

  • 2-4 Years - Business Sales Experience - An established record of sales opportunity wins within the Fortune 500 segment

  • 1-2 years - Prior experience leading sales of technology projects.

  • 2-4 years - Prior successful outside B2B wireless experience

  • Knowledge, Skills and Abilities:

  • Business Planning Demonstration of their contribution in account planning and execution of those plans efforts (Required)

  • Business Relationship Management Build and deepen strategic relationships with high-level buying influencers in key customer accounts to help influence their long-term mobile technology decisions (Required)

  • Product Knowledge Add value and be viewed as a trusted advisor by executing on compelling insights and ideas of global mobility platforms, future-state 5G, private networks, digital collaboration, along with traditional products and services (Required)

  • Sales Growth Focus on driving voice, data, UCC and IoT solutions using the T-Mobile network to achieve sales goals, subscriber and revenue targets, and customer retention objectives (Required)

  • Business Strategy Assist in the development and implementation of strategies to expand the market position for Strategic Named Accounts and MNCs, especially in the United States, and successfully position new solutions and concepts; meet or exceed established sales targets (Required)

  • Communication Ability to adapt communication style depending on audience. Comfortable communicating with all levels of organization professionally, whether in-person or virtually. Exhibits executive maturity. (Required)

  • Sales Presentations Create and present convincing and persuasive content to present to existing and potential customers, both in-person and virtually, with professional confidence (Required)

  • Knowledge of program and ability to navigate fluidly (Required)

  • MS Office Suite Creative use of tools for professional communications, both internal and external (Required)

  • T-Mobile Tools & System Knowledge (Preferred)

  • Licenses and Certifications:

California Pay Range: $71,400 - $96,600

The pay range above is the general base pay range for a successful candidate in the state listed. The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

  • At least 18 years of age

  • Legally authorized to work in the United States

  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19, unless precluded from doing so by applicable law. The CDC currently defines "fully vaccinated" as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.


Travel Required (Yes/No):Yes

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

T-Mobile's Commitment

Never stop growing!

T-Mobile doesn't have a corporate ladder-it's more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

If you'd like to receive more information about careers at T-Mobile, sign up for the T-Mobile Talent Community today!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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