Patient Engagement Specialist - Remote

FinPay LLC Remote
engagement remote team engagement patients health health insurance insurance llc financial management affordability crisis
March 16, 2023
FinPay LLC
Garland, Texas
FinPay, LLC, one of Philly's top 10 exciting startups, is a Patient Financial Management company looking for a Patient Engagement Specialist. We are seeking an individual that is self-motivated, enjoys a fast paced environment, and will thrive working in a Start-Up environment with a strong culture. Come join the team that is solving the affordability crisis in healthcare.
Reports to: Team Leads of Patient Engagement and Vice President of Operations
Key Responsibilities
  • Navigate patients through the education of their Health Insurance policy as well as payment arrangements prior to care.
  • Listen attentively to the patient's needs.
  • Maintain a strong attention to detail and hold personal accountability for Document Signing on all Payment Plans.
  • Provide accurate and thorough file notes within the company portal system.
  • Maintain the confidentiality of patient data in accordance with HIPAA laws and regulations.
  • Provide open feedback and ideas on process improvement.
  • Uphold Company Core Values.
  • Utilize FinPay training knowledge to routinely ensure quality assurance standards.
  • Must be able to work independently and as part of a team.
  • Bachelor's Degree or relevant experience preferred.
  • Must have Customer Service experience.
  • Health Insurance background is preferred.
  • Experience processing transactions.
  • Knowledge of Microsoft and/or Google systems.
  • Ability to adapt to change.
  • Ability to build strong working relationships with both Clients and Patients.
  • Hold effective communication skills via both phone and email.
  • Must be available on evenings and weekends to provide a flexible work schedule
Location: Remote, King of Prussia PA Area
Compensation: $40,000-$45,000
Status: Full Time, Salaried
Benefits Include: Paid Time Off, 401(k), Medical, Dental and Vision Coverage plus a Flexible Spending Account

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