Manager, Employee Experience - North America

manager north america america people engagement communication tools cx communications team data employee engagement customer experience
March 16, 2023
Learn, Lead & Grow at Foundever We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Job Summary As Employee Experience Manager you will design and implement engagement strategies to power Foundever's internal communications program (EverConnect) initiatives and programs for the North American (US & Canada) regions. In this role, you will consistently analyze data to foster and improve employee engagement. Analytical - Deep care for detail and data, striving to discover more about facts and figures and how to apply them to achieve goals. Methodical - Enjoys doing things in an ordered and careful way. People Champion - Strong belief that all programs and processes are developed and implemented for the benefit of associates, always keeping them top of mind to facilitate a culture that takes care of its people from hire to retire. Strive for Simplicity - Gravitates to simple, relatable solutions, design, and messages considering audiences at all levels. You Will Prioritize the Foundever Employee Engagement Program (EverConnect) through careful data analysis and research to identify areas for improvement; producing recommendations and strategies to increase engagement and functionality of the internal programs and tools. Manage the Engagement Manager and the EverConnect Architect (two direct reports). Partner with the NA Communication and Engagement Director to strengthen the communication platforms bringing structure, consistency, and care for brand alignment, messaging, and overall function. Partner with peers in the NA communications team to create standardized training, guidelines, and templates for utilization in NA. Align and promote Global team initiatives, always considering regional mindset and demands, putting a local spin to maximize adoption. Partner with the Global team to stay on top of best practices to increase the adoption and functionality of the Internal Communication programs and tools. Support NA Annual Survey action planning and change implementation. You Have 4-6 years minimum of relevant corporate communications supporting employee engagement and survey administration, including planning, execution, and measurement. Demonstrated writing/editing and verbal communication skills (samples preferred). Bachelor's degree highly desired in relevant field. Experience engaging with diverse groups of people and personalities. Understanding of employee experience/engagement research. Understanding of how employee experience and communication concepts work together to achieve maximum benefit for the organization. Communications campaign development experience and execution. Demonstrated critical thinking, problem-solving, and employee relation abilities. Ability to maintain a high level of professionalism and confidentiality. Our Perks Competitive salaries, benefits, 401K contribution matching and paid time off. Onsite and remote work at home available (depending on the market). Fun and engaging company-wide initiatives, including our Foundever wellness program. Growth opportunities through various development programs. Employee discounts. Excellent work culture. Join the #SitelLife GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for their hard work every day. We offer benefits to keep you healthy and happy, such as paid time off. Plus, fun perks like employee discounts. GROW AS YOU GO. We invest in you with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop professionally and personally. You choose where you want to go; we help you get there. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. BE BOLD, BE YOU. Represents our commitment to our people - to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through EverConnect, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®. Our talent is our strategic differentiator. By bringing together diverse perspectives through our people and ideas, we foster an environment where people belong, all voices are heard, and everyone is vital and can contribute their best work. Foundever is proud to be an Equal Opportunity workplace. About Foundever Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

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