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Network Engineer

Southwest Airlines Dallas, Texas
network engineer engineer airlines people troubleshooting hardware software team remote technical travel network engineer engineer
March 28, 2023
Southwest Airlines
Dallas, Texas



Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what’s important in their lives through friendly, reliable, and low-cost air travel. This Network Engineer invests in the future of Southwest’s People in their work designing, maintaining, implementing, and troubleshooting Southwest’s network. This role works collaboratively with various Teams and Leaders throughout the Company in order to configure and maintain network hardware and software, document and manage the installation of a new network, ensure the network’s integrity, troubleshoot any network issues, and maintain/upgrade existing systems as necessary. This role and Team are important to keeping our People connected, and they bring a continuous improvement and innovative mindset to this integral Team. They’ll have the opportunity to learn and grow in their expertise each day and drive the future of Southwest Airlines.

Additional details:

  • This role is offered as a remote workplace position, which may require travel for training, meetings, conferences, etc. Outside of those required visits, the majority of your working time may be spent in a remote location, away from our Corporate Campus. Please note, while this is a remote position, there is a limited group of states or localities ineligible for Employees to regularly perform their work. Those ineligible locations are: Alaska, California, Colorado, Delaware, Illinois, Iowa, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, North Dakota, Oregon, Pennsylvania, South Dakota, Vermont, West Virginia, Washington and Wyoming.

  • U.S. citizenship or current authorization to work in the U.S. is required, and no current or future work authorization sponsorship available.

Pay & Benefits:

Competitive market salary from $112,950 per year to $125,500 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences. 

  • Responsibilities
    • Design and implement new network solutions and/or improving the efficiency of current networks
    • Install, configure and support network equipment
    • Procure network equipment and managing subcontractors involved with network installation
    • Configure routing and switching to maximize network efficiency and security
    • Recommend changes to improve network configurations and determine hardware or software requirements related to such changes
    • Provide technical support to junior staff
    • Provide technical guidance or support for the development or troubleshooting of systems
    • May perform other job duties as directed by Employee's Leaders
  • Knowledge, Skills and Abilities
    • Ability to analyze and resolve problems
    • Knowledge of hardware components, systems, software, and networking technologies
    • Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
    • Skilled in partnering, negotiation, and communication in working with Business Customers and Technology support
    • Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
    • Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
    • Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
    • Skilled in troubleshooting, analyzing and resolving network traffic and issues
  • Education
    • Required: High School Diploma or GED
    • Required: Bachelor's Degree in Business, Engineering, Computer Science, Information Systems, Cybersecurity, or related field; or equivalent formal training
  • Experience
    • Required: Intermediate level experience, fully functioning broad knowledge in:
      • Industry-related experience as a Network Engineer
      • Network hardware/platforms (Cisco IOS, Cisco NXOS)
      • Communication protocols (TCP/IP) and routing protocols
      • WAN connectivity
      • Network diagnostic, monitoring and analysis tools (e.g., Wireshark)
    • Preferred:  Experience/background in data center(s) is preferred but not required.
  • Licensing/Certification
    • Required: Associate certification CCNA/CCDA
  • Physical Abilities
    • Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
    • Ability to communicate and interact with others in the English language to meet the demands of the job
    • Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
  • Other Qualifications
    • Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
    • Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
    • Must be at least 18 years of age
    • Must be able to comply with Company attendance standards as described in established guidelines

Benefits you’ll love:

  • Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too. 
  • Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.** 
  • Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.***
  • Explore more Benefits you’ll love: swa.is/benefits 

**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits 
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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