Tier 1 Tech Support In Office - Now Hiring

Aston Carter Round Rock, TX
tech tech support technical help desk customer support monitoring ticketing troubleshooting customer service technical issues helpdesk technical support help desk support
November 24, 2022
Aston Carter
Round Rock, TX


Will be monitoring only, will eventually work into phone support (usually takes 6 months to get to phone support)

Example: Monitoring Walgreens coolers, if it goes to 45 degrees they will need to troubleshoot or put in a work order.

As a Technical Service Representative - Level 1, you will provide tier 1 support in a fast-paced communication
center to resolve technical issues in a variety of methods, such as alarm monitoring, emails, and chat.
You will analyze, troubleshoot and resolve technical issues for various types, including connectivity, installation, and
equipment defects.
You may remotely configure and troubleshoot client’s equipment or simply educate customers.
In the event that an issue cannot be resolved, you will escalate to the next tier of support or arrange dates, times
and access arrangements for a service call.
You’ll utilize multiple computers and databases to record the results of


helpdesk, help desk, ticketing, troubleshooting, customer support. IT, Customer service, Technical support, Help desk support, Support, Customer support, Call center

Top Skills Details:

helpdesk, help desk, ticketing, troubleshooting, customer support. IT,Customer service,Technical support,Help desk support,Support,Customer support,Call center

Additional Skills & Qualifications:

MUST HAVE: -Help desk OR Ticketing OR Troubleshooting (6+ months) -High school diploma/ .GED -Customer service mindset NICE TO HAVE: -IT mindset -Flexible with work schedule -Understands software -Nest experience ** Like to see candidates with NEST experience

Experience Level:

Expert Level

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

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